Customers |
Phone No., E-mail |
Any time |
Instant messaging with customers at any time to provide timely customer service. |
Visit customers |
Non-scheduled |
Visit customers irregularly to communicate customer expectations and new product requirements. |
Customer audit, satisfaction survey |
Annually |
The 2021 annual customer satisfaction survey was completed, and the satisfaction rate was 89.94%. (The original abstinence target is ≧ 85%)
|
Abnormal event meeting |
Non-scheduled |
Provide high-efficiency and high-quality response during operation process emergencies |
Employees |
Performance interviews |
Annually |
Executed annually to understand the current employee status
1. Newcomer trial assessment (three months after registration)
2. Annual employee assessment (2020 assessment was completed in January 2021, 2021 assessment was completed from January to February 2022)
|
Employee satisfaction survey |
Annually |
The 2021 employee satisfaction survey was completed in October, and the satisfaction rate was 81.6%. (The original abstinence target is ≧ 80%)
|
Labor Management Meetings |
Quarterly |
The 2021 annual labor-management meetings were held on 3/29, 6/23, 9/28, and 12/22.
|
Employee Benefits Meetings |
Quarterly |
The 2021 annual employee benefits meetings were held on 3/30, 6/24, 9/28, and 12/30.
|
Internal Information Announcement |
Any time |
Publish internal announcements according to the actual circumstance
|
Employee feedback mailbox |
Any time |
Collect employee feedback via e-mail and paper survey
|
Investors |
Convene general shareholders meeting |
Annually |
Convene general shareholders meeting on 7/20
|
Convene board of directors meeting |
Quarterly |
Board of directors meetings were held on 3/18, 5/6, 6/24, 8/5, 11/4, and 12/23
|
Update company website |
Non-scheduled |
Timely update the relevant public information according to the needs of various stakeholders. |
Update the Market Observation Post System information |
Non-scheduled |
Publish the relevant operation matters to the Market Observation Post System according to the regulations of the FSC. |
Suppliers |
New supplier evaluation |
Non-scheduled |
Deploy assessment team to assess customization or co-development suppliers |
Quarterly Operating Meeting (QBR) |
Quarterly |
Evaluate the top 5 suppliers of various key materials quarterly |
Total No. of Supplier Audit |
Annually |
The 2020 audit was completed in January 2021, and the 2021 audit was completed in January 2022
|
Environmental safety risk assessment |
Non-scheduled |
Evaluate various suppliers that must enter the factory for construction or service |