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Stakeholder Identification

Identifying Stakeholders

Excellence Opto. Inc. launched its Environmental, Social, and Governance (ESG) disclosure program in 2020 to implement the Company’s goals and visions for sustainable operations. The program was designed under the British AA1000 SES stakeholder negotiation standard whereby 28 supervisors above the manager level worked together to propose the following 5 aspects: responsibility, influence, tension, multiple perspectives, and dependence. The objective is to review the relationship between Excellence Opto. Inc. and various stakeholders to assign a score and then discuss and confirm the statistical results immediately after scoring. The analysis results indicated that the Company’s important stakeholders are shareholders, customers, employees, and suppliers. The significance of each important stakeholder to Excellence Opto. Inc. was also explained.

Stakeholder identification result

Stakeholders’ Concerned Topics and Communication Channels

Questionnaire surveys on sustainability issues are not the only channel for Excellence Opto. Inc. to understand the topics of interest to stakeholders. Excellence Opto. Inc. has adopted multiple communication channels and open and transparent methods to continuously communicate and discuss important issues with various stakeholders during its operations. The goal is to ensure that the concerns and expectations of various stakeholders are incorporated into Excellence Opto. Inc.’s operating strategies and objectives and the actual operating results are presented to the stakeholders. Outlook of communication channels with various important stakeholders in 2021:

Important Stakeholders Communication Channels Communication Frequency 2021 Communication Descriptions
Customers
Phone No., E-mail Any time Instant messaging with customers at any time to provide timely customer service.
Visit customers Non-scheduled Visit customers irregularly to communicate customer expectations and new product requirements.
Customer audit, satisfaction survey Annually The 2021 annual customer satisfaction survey was completed, and the satisfaction rate was 89.94%. (The original abstinence target is ≧ 85%)
Abnormal event meeting Non-scheduled Provide high-efficiency and high-quality response during operation process emergencies
Employees
Performance interviews Annually Executed annually to understand the current employee status
1. Newcomer trial assessment (three months after registration)
2. Annual employee assessment (2020 assessment was completed in January 2021, 2021 assessment was completed from January to February 2022)
Employee satisfaction survey Annually The 2021 employee satisfaction survey was completed in October, and the satisfaction rate was 81.6%. (The original abstinence target is ≧ 80%)
Labor Management Meetings Quarterly The 2021 annual labor-management meetings were held on 3/29, 6/23, 9/28, and 12/22.
Employee Benefits Meetings Quarterly The 2021 annual employee benefits meetings were held on 3/30, 6/24, 9/28, and 12/30.
Internal Information Announcement Any time Publish internal announcements according to the actual circumstance
Employee feedback mailbox Any time Collect employee feedback via e-mail and paper survey
Investors
Convene general shareholders meeting Annually Convene general shareholders meeting on 7/20
Convene board of directors meeting Quarterly Board of directors meetings were held on 3/18, 5/6, 6/24, 8/5, 11/4, and 12/23
Update company website Non-scheduled Timely update the relevant public information according to the needs of various stakeholders.
Update the Market Observation Post System information Non-scheduled Publish the relevant operation matters to the Market Observation Post System according to the regulations of the FSC.
Suppliers
New supplier evaluation Non-scheduled Deploy assessment team to assess customization or co-development suppliers
Quarterly Operating Meeting (QBR) Quarterly Evaluate the top 5 suppliers of various key materials quarterly
Total No. of Supplier Audit Annually The 2020 audit was completed in January 2021, and the 2021 audit was completed in January 2022
Environmental safety risk assessment Non-scheduled Evaluate various suppliers that must enter the factory for construction or service

Stakeholder communication status

The board of directors will conduct an executive stakeholder status report every year. The chief financial officer reported this year’s communication status with the company’s stakeholders on the 11th session of the 10th board of directors meeting on March 18, 2021.

Stakeholder communication channels


Customer service contact window
Contact Tel.: +886-37-539000
Contact window: Each sales location
E-mail: service@eoi.com.tw

Employee service contact window
Contact Tel.: +886-37-539000
Contact windows: staff@eoi.com.tw
Occupational ethics: right@eoi.com.tw

Stock Affairs Office
Contact person: Special assistant Ching-Hwei Liu
Tel.: +886-37-539000
E-mail: ir@eoi.com.tw

Corporate Information
Spokesperson: Vice President Jun-Deh Wu
Tel.: +886-37-539000
E-mail: ir@eoi.com.tw

Stock transfer agency contact method
Taishin Securities Stock Agency Department
Tel.: 02-25048125
Address: B1 F., No. 96, Section 1, Jianguo N. Rd, Zhongshan District, Taipei City

Supplier service contact window
Contact Tel.: +886-37-539000
Contact window: Each sales location
E-mail: service@eoi.com.tw

Engagement Strategy for Degree of Concern

The key stakeholders' concerns involve the investment and arrangement of funds, workforce, and related resources. There will also be mutual exclusion under limited resources, so it must be gradually planned and implemented during the business operation process. Therefore, we also self-examine the relationship between various stakeholders and Excellence Opto. Inc. during the engagement process with key stakeholders. The goal is to consider the purpose and focus of the response before generating a short-term approach and a long-term strategic plan. The table below shows Excellence Opto. Inc.'s current engagement process and future strategies review at the end of 2020.

Considerations and Strategies for Important Stakeholder Engagement

Stakeholders Coping and Response Method Short Term Approach Long Term Strategy
Customers Focus on product safety and conduct verification using various management systems and product specifications to provide customers with the best service quality and product safety commitment. Continue to provide precision LED components, LED automotive modules, automotive electronics, and controller design, and develop mass production services to become a supplier to the world's major automotive lighting clients worldwide. Become the industry's leading supplier with comprehensive sustainability performances according to our environmental, social, and governance achievements; and the best key LED modules and automotive electronics supplier worldwide.
Employees Recruit suitable talents for Excellence Opto. Inc. under the spirit of skill management; invest in education & training; and continue to improve the working environment, remuneration, and benefits of employees. Strengthen labor health and safety, improve education & training to develop employee skills, and continuously enhance various internal systems and facilities to improve employee satisfaction. Establish skill expertise talent reserve training plan and development, strengthen the knowledge management environment to transfer knowledge effectively, and help employees achieve their career goals and realize the value of their work.
Investors Regarding long-term economic trends, the sustainability integration strategy has become the focus of investors' attention. Therefore, the operational goals and ESG sustainability combination has become the future development trend of Excellence Opto. Inc. The Company will gradually establish the various management mechanisms according to the Corporate Governance Blueprint of the FSC and implement various policies and action plans to enhance the businesses of Excellence Opto. Inc. while achieving the sustainability goals. We aim to reference model sustainability enterprises and integrate all aspects of sustainability into our operational strategy to become the leader in the industry's ESG performance and drive the economic benefit growth by improving ESG performance.
Suppliers Establish an operating mechanism for long-term cooperation with suppliers, and establish stable delivery quality and delivery during the new product development and mass production phases to ensure sound delivery quality and delivery time and meet customer needs. Invite key material suppliers to participate, speed up the product development schedule, and maintain delivery quality during the new development phase. Estimate material procurement quantity and delivery times according to long-term production schedule forecasts. Assist suppliers with stable and accurate scheduling, and submit high-quality materials on time. Optimize the overall supply chain system, establish strategic partners, improve the procurement process and supplier communication efficiency via digital procurement planning and execution, and establish VMI to control raw material risks. Plan the sustainable supplier management mechanism and gradually require suppliers to fulfill their environmental and social obligations.

Analysis of Major Sustainability Topics

Excellence Opto. Inc. has adopted a systematic analysis model for the sustainable issues of concern by stakeholders and used the information as a reference basis for information disclosure in the report. The goal is to facilitate effective communication with stakeholders, analyze the concerns of various stakeholders based on the questionnaire survey results, and use the results as a reference to communicate, respond, and interact with various stakeholders. Excellence Opto. Inc.’s main procedures for the 2020 major analysis model are as follows:

Major Sustainability Themes Identification

After Excellence Opto. Inc. has completed the survey on the degree of concern from various stakeholders on sustainable issues. Twelve senior supervisors above the associate manager level implemented an operational impact assessment according to the economic, environmental, and social impact that each issue may have on Excellence Opto. Inc. The results were then plotted into the major sustainability issues matrix. After the senior supervisors discussed the major sustainability issues matrix, they then considered the overall external economic and natural environment, the needs of society, and the requirements as well as concerns of international sustainability initiatives related institutions and potential investors on corporate sustainability issues. The goal was to organize the following 9 sustainability issues requiring continuous attention and promotion: Due Diligence Commitment in Product Sales, Corporate Governance and Financial Performance, Business Ethics and Code of Conduct, Career Learning and Growth, Local Procurement and Supply Chain Management, Climate Change Mitigation and Adaptation, Respect and Equality of Labor Human Rights, Workplace Diversity and Inclusion, as well as Energy Reduction and Efficiency. These issues were also used as the basis of disclosure in future sustainability reports. After submitting to the senior supervisors for confirmation, a report was issued to the board of directors to understand the directors' views and suggestions on Excellence Opto. Inc.'s sustainable issues.

Major Sustainability Themes and Boundaries

After Excellence Opto. Inc. has completed the survey on the degree of concern from various stakeholders on sustainable issues. Twelve senior supervisors above the associate manager level implemented an operational impact assessment according to the economic, environmental, and social impact that each issue may have on Excellence Opto. Inc. The results were then plotted into the major sustainability issues matrix. After the senior supervisors discussed the major sustainability issues matrix, they then considered the overall external economic and natural environment, the needs of society, and the requirements as well as concerns of international sustainability initiatives related institutions and potential investors on corporate sustainability issues. The goal was to organize the following 9 sustainability issues requiring continuous attention and promotion: Due Diligence Commitment in Product Sales, Corporate Governance and Financial Performance, Business Ethics and Code of Conduct, Career Learning and Growth, Local Procurement and Supply Chain Management, Climate Change Mitigation and Adaptation, Respect and Equality of Labor Human Rights, Workplace Diversity and Inclusion, as well as Energy Reduction and Efficiency. These issues were also used as the basis of disclosure in future sustainability reports. After submitting to the senior supervisors for confirmation, a report was issued to the board of directors to understand the directors' views and suggestions on Excellence Opto. Inc.'s sustainable issues.